Incidents & maintenance

Communicate outages and planned work with timestamped updates.

Incidents are written by you (they are communication, not automation) and show at the top of the status page with their full update history.

Impact: Minor, major, or critical; it sets the incident's visual weight on the page.
Status lifecycle: Investigating, identified, monitoring, resolved. Each update you post is timestamped and appended to the incident's timeline.
Maintenance: Planned work follows the same flow: open an incident ahead of the window with the schedule, post updates as steps complete, then resolve it.

Resolved incidents remain on the page's history, which is exactly what makes a status page trustworthy.